Jake Miller founded Fellow coming out of Stanford’s d.school Launchpad course, starting with the Duo Coffee Steeper. Fellow products are now in 50 countries. In this conversation with Launchpad instructor and Adjunct Professor Perry Klebahn, Miller shares how he built a roadmap for his company, a portfolio of products, and a distribution plan by focusing on customer experience.
Entrepreneurial Thought Leaders is produced by the Stanford Technology Ventures Program (STVP), the entrepreneurship center at the Stanford School of Engineering, and published on eCorner by STVP. STVP empowers aspiring entrepreneurs to become global citizens who create and scale responsible innovations.
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Each week, experienced entrepreneurs and innovators come to Stanford University to candidly share lessons they’ve learned while developing, launching and scaling disruptive ideas. The Entrepreneurial Thought Leaders Series (ETL) is produced by the Stanford Technology Ventures Program (STVP) and published on eCorner by STVP.

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Entrepreneurial Thought Leaders (ETL)

Jake Miller (Fellow) - Designing Products Around Customer Experience

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