A bank in Hubei decided to close for ninety minutes each afternoon so staff could take a proper break. The public response was anything but calm. Office workers scrambled, elderly customers voiced frustration, and local media fanned the flames. What seemed like a minor change triggered a much larger conversation about routine and why we cling to systems that no longer make sense. On the show: Steve, Fei Fei & Yushan
The Soapbox: the ninety-minute lunch uproar
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It reminds me of food delivery platforms. Riders get fined for late deliveries, while customers hate longer waiting times. The platform creates conflict between them, without fixing its algorithm.
Both sides have reasonable needs. We shouldn’t blame regular people; better rules are what we really need.